Returns and exchanges
I gladly accept cancellations
Request a cancellation within 4 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
RETURNS
If you are unhappy with your purchase for any reason, you may return your purchase to us. The return package must be postmarked within 14 calendar days that begin once the package is shown as delivered by the postal/DHL carrier.

Returned products must be in good physical condition (not physically broken or damaged) and in original packaging.

Prior to returning any product, Morando Tools must be contacted and confirmation of item return is made. If you return the product to Morando Tools (a) without a request, (b) without all parts included in the original package
Morando Tools retains the right to either refuse delivery of such return or refuse replacement or refund.

Refunds will be processed and paid within two (2) weeks of Morando Tools receipt and verification of return product.
*Shipping cost is non-refundable
*custom orders and orders on the Promo period are non-returnable.
*USA and UK dealer warehouse for returning is available.

EXCHANGE
If you are not satisfied with the font or design you can exchange for another item with the same cost once the font/design has been returned under our Return Policy stated above.
Shipping cost for sending the item back is non-refundable,
The shipping cost to send a new item back again will be at our cost.

Items cannot be returned or exchanged after 14 days of delivery - no exceptions.
A full refund is allowed for custom orders and pre-orders during the first 4 days after placing your order.
Unfortunately, due to the huge markdown during Promo Periods, we are unable to combine shipping, refund or cancel orders once they have been placed.
Shipping


Shipping is free Worldwide and all of our Mails are delivered via DHL
Available items are prepared and packed for shipping within the same day of payment. Orders are shipped out every weekday, Monday through Friday, except holidays.
*For Pre Orders and Custom made items have up to 3 to 4 weeks production cycle. Please inquire about your order throughout Etsy messages.

We do not issue refunds for lost, unclaimed, or undeliverable packages. Please follow up with the shipping carrier.

DHL takes only a few days to deliver your package,
Signature is required.
Sometimes it takes from 6 to 9 days to get to you depending on Duty Checks.
A tracking number will be attached to your order.
Duty Charges are possible depending on the country you reside in.
It's possible to change your address even after the shipping is made, just give us all relevant details DHL requires and will be switched to new address of your desire

Additional policies and FAQs


PRODUCTION INFORMATION
Except for available items, all our stamps on Pre-order, Promo Period and custom made stamps are carefully checked and prepared for you. While you can feel good about supporting independent manufacturing, and receiving a unique Craftsmanship item, it can take some wait time. Please check our time frames on each of our listings.

UPDATES
To make the stamping world a better place and give freedom of creativity in all aspects, we are constantly updating and improving our stamps and work environment.
Please check our announcing board about the latest updates.

PRIVACY/ LICENCES
Custom orders are created specifically for you. Morando will never list designs/customs that you own or have exclusive right to*. Your secret is safe with us!

Yet if you have a custom order you can refer and ask for a proper licensing of specific custom made, This is all regulated by the end-user licensing, Morando keeps making the tools and customer responsibility is licensing on a custom made basis! If you have any questions, please contact us regarding your custom order.

All of the typefaces that we use are licensed and safe to use, All new items are designed by our team and copyrighted.

WHOLESALE
If you own a business and are interested in carrying our products please contact us for more information or visit MorandoTools.com

SOMETHIN' ELSE?
Did we not cover something? Please indulge us with an email containing any other questions, complaints or comments you may have to our convo.